We’re Hiring | Air Import Customer Service

About the Role

Capricorn Logistics is looking for an experienced and detail-oriented Air Import Customer Service professional to join our team.

The role involves managing air import documentation, shipment coordination, customer communication, delivery orders and daily shipment follow-ups while ensuring smooth and timely handling of import shipments.

Key Responsibilities
• Review and cross-check air import pre-alert documents for accuracy and completeness.
• Handle IGM online filing and ensure timely documentation.
• Monitor daily flight schedules and shipment status.
• Coordinate with customers regarding pre-alert documentation, particularly for nomination shipments.
• Prepare and send Cargo Arrival Notices to customers.
• Coordinate with field staff for the daily collection of Delivery Order (DO) documents.
• Process and issue Air Import Delivery Orders to customers/CHAs along with required supporting documents, including MAWB, HAWB, airline D/O and supplier invoices.




• Ensure shipment documents are properly scanned and uploaded into the company system.
• Follow up with customers to confirm receipt of dispatched documents and maintain accurate records.
• Maintain daily updates for key-account shipments, including pre-alert and cargo arrival details.
• Follow up with customers and agents on pending Delivery Orders and ensure timely closure.
• Verify agent debit notes against agreed buy rates and ensure accuracy.
• Coordinate with customers, agents, airlines, field teams and internal stakeholders to ensure smooth shipment handling.

What We’re Looking For
• Experience in Air Import / Freight Forwarding / Logistics Customer Service.
• Valuable understanding of air import documentation and processes.
• Strong attention to detail and accuracy.
• Excellent coordination, communication and follow-up skills.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Proficiency in MS Office and relevant l

📌 Air Import Customer Service (Mumbai)
🏢 Capricorn Logistics
📍 Mumbai