Role: Oracle Fusion HCM Support Analyst
Experience: 8+ Years
Location: PAN India

Key Responsibilities:

• Triage, diagnose and resolve HCM incidents and service requests within agreed guardrails, using runbooks and the known-error database.
• Perform setup and reference-data corrections inside agreed guardrails; fulfil standard service requests.
• Triage interface failures and replay known-valuable classes for HCM-owned seams.
• Escalate to the L3 Module Lead within 30 minutes on P1 events, or wherever resolution falls outside L2 guardrails.
• Classify every ticket with priority, request type and resolution category.
• Support the guided self-service and knowledge assistant rollout for recurring HCM user journeys (absence, timecards, etc.).

Required Skills & Experience:

• Hands-on Fusion HCM application support experience.
• Comfort working against runbooks, known-error databases, and a structured escalation model.
• Attention to ticket data quality for downstream SLA reporting.

📌 Oracle Fusion HCM Analyst (India)
🏢 Vysystems
📍 India