Service Engineer

Location: Mumbai; Raipur, Chhattisgarh; Rajkot, Gujarat India
Experience: 2–6 years

About the Company
We are a company serving customers through analytical instruments and accessories. Our service organization supports installation, commissioning, maintenance, breakdown resolution, consumables, spare parts, and service contracts, with customer satisfaction and timely issue resolution at its core.

About the Role
As a Service Engineer, you will own the customer experience after an analytical instrument or accessory is sold. Reporting to the Area Service Manager, you will install, commission, calibrate, maintain, and troubleshoot equipment at customer sites across your assigned location. You will manage warranty, AMC, and breakdown visits within agreed turnaround times, using technical diagnosis and structured follow-up to reduce customer downtime. The role also owns accurate Salesforce and SAP documentation, timely DAR submission, MIS reporting, and coordination with internal support teams. Alongside service delivery,



you will contribute to revenue by supporting accessory, consumable, spare-parts, and service-contract sales. Success means reliable equipment performance, solid first-time fix outcomes, responsive customer communication, high CSAT, controlled service costs, and consistent achievement of operational and commercial targets.

Key Responsibilities
• Install and commission analytical instruments and accessories at customer sites, owning setup, calibration, functional verification, and handover quality so equipment becomes operational on schedule.
• Execute warranty and Annual Maintenance Contract visits through planned service processes, maintaining equipment reliability and protecting customer uptime across assigned accounts.
• Diagnose and resolve breakdowns within defined SLA and TAT requirements, improving first-time fix performance and minimizing operational disruption for customers.
• Coordinate proactively with customers, Area Serv

📌 Service Engineer (India)
🏢 Important Group
📍 India