Respond to and document incoming support requests via phone, email, or ticketing system. - Troubleshoot and resolve basic hardware, software, network and user access related issues. - Escalate complex problems to higher-level support as needed. - Guide users through step-by-step solutions and provide clear instructions. - Log all interactions, resolutions, and follow-up actions in the service management system. - Adhere to established service desk procedures and performance objectives. - Maintain up-to-date knowledge of Farmers IT policies, systems, and standard operating procedures.

Requirements

Written and verbal communication - Entry Level

IPhone Mobile - Entry Level

Broad web browser proficiency - Entry Level

IT Hardware - Entry Level

Written and verbal communication - Entry Level

IPhone Mobile - Entry Level

Broad web browser proficiency - Entry Level

IT Hardware - Entry Level

Software / Tool Skills

Azure - Entry Level (1-3 Years)

Microsoft O365 - Entry Level (1-3 Years)

ServiceNow - Entry Level (1-3 Years)

Windows OS - Entry Level (1-3 Years)

MAC OS - Entry Level (1-3 Years)





MS Teams - Entry Level (1-3 Years)

Outlook - Entry Level (1-3 Years)

Intune - Entry Level (1-3 Years)

AWS - Entry Level (1-3 Years)

OneDrive - Entry Level (1-3 Years)

OKTA - Entry Level (1-3 Years)

Azure - Entry Level (1-3 Years)

Microsoft O365 - Entry Level (1-3 Years)

ServiceNow - Entry Level (1-3 Years)

Windows OS - Entry Level (1-3 Years)

MAC OS - Entry Level (1-3 Years)

MS Teams - Entry Level (1-3 Years)

Outlook - Entry Level (1-3 Years)

Intune - Entry Level (1-3 Years)

AWS - Entry Level (1-3 Years)

OneDrive - Entry Level (1-3 Years)

OKTA - Entry Level (1-3 Years)

Benefits

Competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Energetic and inclusive work culture within a

📌 FBS Service Desk Technician I (Pune)
🏢 Capgemini
📍 Pune