Position: F&B; Service Trainer

Experience: 5+ Years

Location: Pondicherry, Mysore, Sikkim

Job Summary

The Guest Service Associate (Food & Beverage) delivers courteous, productive, and professional service to guests in Food & Beverage outlets, while also leading skill-training delivery at the assigned center. The role combines hands-on guest service standards with responsibility for training coordination, community engagement, and center operations, ensuring both guest satisfaction and program outcomes.

Key Responsibilities

• Deliver effective training sessions in line with the Approved Curriculum for each job role (ACLP).
• Build engagement with parents and the local community, and develop employer linkages to support program delivery.
• Liaise with superiors, public agencies, and local authorities, including managing center memberships and related coordination.
• Coordinate center activities with stakeholders to ensure operational efficiency and compliance with applicable policies and procedures.
• Prepare periodic reports and records on center progress, status,



and other project reporting requirements.
• Support the development of improved training methods, including designing and implementing evaluation methodologies, analyzing results, and recommending or taking corrective action.
• Advise staff, students, and stakeholders on technical matters, center goals, policy interpretation, and problem resolution.
• Act as center representative during events and projects, responding to and resolving emergency situations and ensuring plans are implemented and controlled as designed, including project logistics.
• Carry out assigned program activities in accordance with project deliverables.
• Monitor and manage trainee attendance to ensure compliance with program standards.

Required Qualifications & Experience

• Bachelor's degree or higher in a relevant field, or a Diploma in Hotel Management.
• Minimum 5 years of on-the-job experience in a related role, including at

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