Description

Job Location

The primary work location for this role is Trivandrum with a hybrid work model.

About Envestnet

Envestnet is an adaptive WealthTech company that is redefining the future of wealth management by helping advisors meet the moment with its comprehensive technology, actionable insights, and industry leading support. Backed by over 25 years of experience and approximately $7.0 trillion in platform assets, Envestnet is trusted by over one third of financial advisors across leading banks, wealth managers, brokerages, and RIAs.

For a deeper look at how Envestnet is shaping the future of financial advice, visit www.envestnet.com.

The Team You’ll Join

Global Technical Support (GTS) is Envestnet’s Level 2 end user support team, with team members in Trivandrum, Raleigh, Denver, and Berwyn. We take on the complex and escalated issues that go beyond first-contact resolution, including work escalated from our Global Service Desk (L1), and we manage the full endpoint lifecycle for Envestnet employees,



from recent hire onboarding through device refresh and decommissioning.

Trivandrum is our largest GTS site and the team works closely with Cyber Security, engineering, and platform teams on rollouts, remediation, and change, and plays a direct role in how employees experience technology across the company.

How You’ll Contribute

You’ll be a senior technical resource in Trivandrum and the main connection point between GTS and the Global Service Desk, leading projects that span both teams and partnering directly with shift leads to get work done and keep recurring issues from coming back.

• Serve as the technical escalation point for the Global Service Desk (L1), resolving issues surfaced from the front line and returning documented guidance to prevent recurrence.
• Act as the primary liaison to GSD shift leads, partnering on ticket trends, handoffs, process gaps, and training needs across shifts.
• Drive project and remediation work by assigning well-defi

📌 Senior End User Support Specialist (Thiruvananthapuram)
🏢 Envestnet
📍 Thiruvananthapuram