Description

About the Role

We are seeking an agile, high-performing Systems Engineer to administer, manage, and optimize the Finance systems and applications powering our mission-critical business processes. In this role, you will serve as the primary process expert in your service area, collaborating closely with developers, business stakeholders, and cross-functional technology teams to support end-to-end Salesforce business processes.

Your daily impact will span enterprise application support, resolving complex technical and functional issues, analyzing support trends to drive proactive system enhancements, and partnering with development teams to deliver recent features.

Key Responsibilities

Salesforce Platform Administration

• Core Administration: Own the day-to-day administration, configuration, and optimization of Salesforce.
• Access & Security: Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
• Platform Health: Maintain data quality, integrity, and overall platform health.
• Upgrades & Capabilities:



Manage Salesforce releases, upgrades, and the rollout of new platform capabilities.

AI Automation & Workflow

• Agentic Transformation: Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
• Process Automation: Identify opportunities to automate manual business processes and improve operational efficiency.
• Automation Operations: Monitor existing automations and troubleshoot failures or performance issues.

Data Management & Integration

• Data Quality Initiatives: Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
• Enterprise Integrations: Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
• Technical Troubleshooting: Understand APIs and integration concepts sufficiently to

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