Location Name: Pune Corporate Office - Weikfield

Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self?service channels for payments, settlements, promises?to?pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

• DB Architecture change for sync multiple systems
• Vertical Wise DMS One App Version Management
• Consolidation of Process (NACH, Death & Insurance Portal & CRM)
• SFDC CRM evaluation

Duties And Responsibilities

A – Key accountabilities pertaining to the role

• Requirement Gathering & User Story Creation

Document detailed business requirements from ops/business teams.

Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.

• Testing & Release Readiness

Prepare test cases for functional, UX, performance, accessibility, and payment validations.

Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.





Support app store submissions and rollout/hypercare activities.

• Data, Analytics & Reporting

Validate event tagging/instrumentation; maintain funnel dashboards.

Monitor Core Web Vitals, crash?free metrics, latency, and payment success.

Support A/B experiments, generate insights, and create daily/weekly reports.

• Security, Compliance & Content Quality

Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals.

Maintain SOPs, FAQs, error dictionaries, release notes, and compliance documentation.

• Cross?Functional Coordination

Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, setting readiness, and issue resolution.

B – Additional Accountabilities

Raise improvement ideas for UX, process flows, and conversion enhancements.

• Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.

Key Decisions /

📌 Unit Manager (Pune)
🏢 Bajaj FinServ
📍 Pune