Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Infrastructures
Good to have skills : Wireless Technologies Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve issues efficiently.



The practitioner follows established operating procedures to maintain service stability and quality, ensuring smooth functioning of infrastructure, operating systems, networks, and application platforms. Collaboration with various teams and adherence to defined processes are key aspects of daily activities.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
-Network Implementation LAN/WAN, including routers, switches, Cisco ECDN, Cisco WAAS, Load balancers, with MPLS and VPN, 7 Plus Years experience.
-Prepped and researched proposed changes to customer's network before implementation.
-Tested new network setups in a Lab workplace before migrating to production network.
-Planned and scheduled with Project Managers date of proposed change before implementation.
-Managed and implemented network migrations (Firewalls, Switches, MPLS, VPN, data center)
-Created and maintained full network implemen

📌 Infra Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram