Essential Job Functions

• Provide technical lead on network management systems and performance monitoring tools

• Provide technical support for multi-vendor Routers and switches.

• Resolve remote connectivity issues on links and modems in a timely manner.

• Maintaining network configuration data and backups for all Remote connectivity implementations and equipment.

• Support and maintain network stability

• Provide technical support via telephone or e-mail to field personals and vendors

• Resolve technical problems through personal knowledge, research or teamwork.

• Escalate cases to the appropriate skill level in line with defined procedures in order to ensure timely resolution of service level agreements and maintain customer satisfaction.

• Coordinate onsite visits and parts ordering with Zayo and third-party field teams.

• Meet productivity and quality targets

• Help and support other members of the team through sharing of information and effective team working

• Diagnose and resolve software hardware connectivity problems.





• Manage and deploy software upgrades to production network equipment as required.

• Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications.

• Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities

• Assists in outage root cause analysis, process improvement initiatives, and automation

• Perform other duties as assigned or required

Education/Certifications

• Bachelor’s degree in Computer Science Engineering or related degree or equivalent experience and/or technical training in electronics

Experience/Minimum Requirements

• Three (3) to five (5) year of related work experience

• Basic understanding of network security principles and concepts. (Including VPN)

• TCP/IP and Networking troubleshooting

• Knowledge of wireless telecommunications network ma

📌 Senior Analyst (Navi Mumbai)
🏢 eClerx
📍 Navi Mumbai