Area(s) of responsibility

Job Title: Azure & OVH Cloud L2 Support Engineer

Key Responsibilities

• Incident & Request Management

• Investigate and resolve incidents, service requests, and alerts escalated from L1 support teams within agreed SLAs.

• Cloud Operations Support

• Manage and support Azure and OVH Cloud resources, including Virtual Machines, Compute Services, Storage, Networking, Identity, Backup, and Monitoring services.

• Technical Troubleshooting

• Diagnose and resolve issues related to cloud infrastructure, operating systems, network connectivity, user access, application availability, and platform performance.

• Monitoring & Health Checks

• Monitor cloud environments using Azure Monitor, Log Analytics, OVH monitoring tools, and third-party monitoring platforms to identify and address issues proactively.

• Access & Identity Management

• Support user provisioning, access control, Azure AD/Entra ID administration, role-based access control (RBAC), and authentication-related issues.

• Change & Release Support

• Implement approved infrastructure changes,



system updates, patch management activities, and cloud configuration modifications.

• Service Improvement

• Identify recurring issues, recommend operational improvements, and collaborate with L3 engineers for permanent resolutions.

• Documentation & Knowledge Management

• Create and maintain SOPs, troubleshooting guides, knowledge base articles, and operational runbooks.

• Customer & Stakeholder Communication

• Provide regular updates to users and stakeholders regarding incident status, resolutions, and service performance.

• Collaboration & Escalation

• Work closely with L1 teams, L3 engineers, cloud architects, and vendor support teams to resolve complex issues efficiently.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.

• 3+ years of experience in Infrastructure Support or Cloud Operations.

Preferred Certifications

• Mi

📌 Engineer-Cloud & Infra Engg (Pune)
🏢 Birlasoft
📍 Pune