Administration 2 Years of Experience Salary: Not Specified Qualification: Any Bachelor Degree Posted on January 5, 2026

Job Summary

The Healthcare Telecaller is responsible for managing patient communication, handling incoming and outgoing calls, scheduling appointments, conducting patient follow-ups, and addressing healthcare-related queries. The role involves coordinating with various hospital departments to ensure effective communication, smooth patient service delivery, and a positive patient experience while maintaining accurate records and confidentiality.

Responsibilities

Responsibilites:

• Patient Communication: Handle incoming and outgoing calls to provide patients with relevant information regarding hospital services, appointments, and healthcare-related queries.
• Appointment Management: Schedule, confirm, and reschedule patient appointments while ensuring accurate documentation.
• Patient Follow-Ups: Contact patients for appointment reminders, consultations, diagnostic services, and follow-up visits as required.
• Query Resolution:



Address patient queries professionally and coordinate with the relevant hospital departments for further assistance.
• Patient Coordination: Guide patients regarding consultation procedures, hospital services, and other relevant healthcare information.
• Record Maintenance: Maintain accurate patient call records, appointment details, follow-up status, and communication logs.
• Service Coordination: Coordinate with doctors, front office staff, billing teams, and other departments to ensure smooth patient communication and service delivery.
• Emergency/Critical Support: Responding to urgent patient needs and escalating as necessary, sometimes acting as an in office point person.
• Shift Handovers: Taking detailed handovers from the previous shift and preparing for the next.

Skill Required

Essential Skills

• Excellent communication and active listening.
• Ability to work under pressure and make quick decisions.
• Organized

📌 Telecaller (Bengaluru)
🏢 VSH Hospital
📍 Bengaluru