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1st Line IT Service Desk Analyst

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Job Number SU01621 Contract Type Permanent Salary £25,107 to £26,093 per annum Working Pattern Full Time Faculty/Directorate Digital Services Location Singleton or Bay Campus, Swansea Closing Date 4 Nov 2026 Interview Date 12 Nov 2026 Informal Enquiries

• Shareena Hamzah [email protected]
• Carmen Rogers [email protected]

About The University

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.





Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.

About The Role

The 1st Line IT Service Desk Analyst will work within the Service Desk team, the wider Digital Services department and in partnership with other Professional Service departments to deliver high quality IT support to our Students and Staff in the following functions:

• Customer Service – Provide excellent Customer Service for all Students & Staff engaging with Digital Services across both of our Campuses, including at business events & activities including (but not limited to) Clearing, Enrolment, Conferences and Open Days
• Incident Management and Request Fulfilment – Follow the Incident Management and Request Fulfilment processes, in line with Service Desk objectives, to resol

📌 1ST LINE IT SERVICE DESK ANALYST (Jharsuguda)
🏢 Swansea University / Prifysgol Abertawe
📍 Jharsuguda