Job Description
Key Responsibilities
• Triage, diagnose, and resolve production issues within SLA targets using logs, monitoring/APM tools, and codebase knowledge
• Perform root-cause analysis (RCA) on recurring or high-severity incidents and document findings for the team
• Participate in on-call rotation for production incident response, including P1/P2 escalations
• Communicate incident status, impact, and resolution clearly to technical and non-technical stakeholders
• Maintain and improve runbooks, troubleshooting guides, and knowledge base articles
• Partner with Software Engineers and Business Stakeholders to reproduce, isolate, and hand off defects requiring code changes, with explicit reproduction steps and context
• Identify patterns across tickets/incidents and propose fixes, tooling, or process improvements to reduce recurrence
• Use AI-assisted tools for log triage, anomaly detection, and ticket summarization to accelerate diagnosis and reduce time-to-resolution
• Query and troubleshoot data issues across relational and NoSQL data stores as part of incident investigation
• Participate in Agile Scrum ceremonies (stand-ups, refinement, planning, retrospectives) to align with development teams on recurring issues and fixes
• Mentoring of junior engineers
📌 Lead Software Engineer (Pune)
🏢 Virtusa
📍 Pune