Area(s) of responsibility

Job Summary

SFMC Project Support Consultant Grade 4

Essential Functions & Accountabilities

• 5+ years of experience in Salesforce Marketing Cloud (SFMC), Data Cloud, and MC Next implementation projects.

• Strong hands-on experience with AMPScript, SSJS, and SQL, REST and SOAP APIs.

• Hands-on experience integrating SFMC with Salesforce CRM, Data Cloud, MC Next, SFTP and third-party systems.

• Strong expertise in SFMC Administration, platform setup, configuration, and user access management.

• Hands-on experience with Journey Builder, Automation Studio, Content Builder, Cloud Pages, Contact Builder, Intelligence Reports, Subscriber Management, Data Modelling/Flow, Google Analytics Integration, Multilingual Omni Channel Messaging – Email, WhatsApp, Line.

• Strong understanding of SFMC data modeling and complex integration use cases.

• Knowledge of SFMC platform optimization, performance tuning, and resource utilization best practices.

• Positive understanding of Salesforce CRM objects, reporting, and administration.





• Familiarity with SFMC development, administration, and integration best practices.

• Hands-on experience with Salesforce Data Cloud and Marketing Cloud Next.

• Strong troubleshooting skills for production issues related to: Journeys, Automations, AMPScript, SSJS, SQL, Campaign execution.

• Ability to perform issue triaging and root cause analysis in a live production environment.

• Excellent communication and presentation skills; capable of handling client meetings and demos independently.

• Experience supporting global campaign rollouts across multiple geographies and meeting go-live timelines.

• Experience using ticketing and project management tools such as ServiceNow and Jira.

• Self-motivated, proactive, and capable of working independently.

EDUCATION: Bachelor of Engineering in Computer Engineering

Qualifications

Knowledge, Skills and Abilities:

SFMC (Salesforce Marketing Cloud), Data Cloud, MC Next.

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