Responsibilities & Key Deliverables

• Define and execute enterprise digital transformation strategies aligned with business goals, customer needs, operating-model priorities, and measurable value.

• Own the transformation roadmap across business processes, applications, data, integrations, cloud adoption, automation, and user experience.

• Lead large, complex, multi-workstream programs from initiation and business case through planning, delivery, rollout, stabilization, and benefits realization.

• Establish program governance, delivery cadence, decision forums, reporting standards, risk controls, quality gates, and escalation mechanisms.

• Translate business objectives and pain points into transparent requirements, process improvements, solution outcomes, priorities, and release roadmaps.

• Lead discovery workshops, stakeholder interviews, process assessments, design-thinking sessions, and executive alignment meetings.

• Challenge requirements constructively, identify process simplification opportunities, and ensure solutions are scalable, maintainable, and outcome-focused.





• Define and embed best practices for program management, solution delivery, architecture governance, change control, documentation, testing, release management, and operational readiness.

• Lead enterprise integration strategy across business applications, platforms, external partners, banks, suppliers, customers, and data services.

• Oversee integration patterns and delivery for APIs, web services, event-driven interfaces, file-based exchanges, batch processes, master data, and secure data transmission.

• Ensure integration initiatives address reliability, security, performance, monitoring, error handling, reconciliation, auditability, and supportability.

• Coordinate business, product, architecture, engineering, security, data, operations, finance, procurement, and vendor teams to remove delivery blockers.

• Manage program scope, schedule, budget, resources, dependencies, RAID logs, mil

📌 Deputy General Manager (Mumbai)
🏢 Mahindra and Mahindra
📍 Mumbai