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Reach is the Shopify of telecom. We're a cloud-native, modular, API-first platform that lets any brand, ISP, fintech, or retailer launch a mobile, broadband, or IoT service — without becoming a telco, without legacy complexity, and without the years-long timelines big telco still treats as normal. We cut launches from years to weeks.

We're professional troublemakers. We built what we couldn't buy, and now we run it for the brands we wish had existed when we were on the other side of the table. Everything big telco wasn't: easy, transparent, and human.

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A client launch is where a commercial promise becomes an operating reality. You own the operational thread that gets it there — from internal handover through onboarding, cross-functional readiness, launch, hypercare, steady-state administration, client changes and eventual deboarding. You work directly with the client's operating team, not through a layer. One dependable plan, one person making sure every non-technical dependency is actually closed.





Then you build the layer underneath it. The process portfolio, the Jira and Jira Service Management configuration, the automation, the knowledge base, the reporting that tells us whether any of it works — and the operating model for each new capability we launch, from paid bolt-ons to fulfilment and device services. When you hit the same coordination problem three launches in a row, you don't escalate it — you go build the fix, and you get people to actually use it.

That combination is the point. Launch execution is the day job and sets the calendar; capability building is what you do with the rest of your time, and it is not optional. Roughly two-thirds lifecycle, one-third capability, flexing with launch volume — and the capability third is protected and measured, not whatever survives a busy quarter.

Technology owns technical delivery and go-live approval, Account Management the commercial relationsh

📌 Operations Specialist (Bengaluru)
🏢 Reach
📍 Bengaluru