Stadium helps companies celebrate their people through group gifting, rewards, and recognition. Teams around the world use Stadium to send gifts, run recognition programs, and make their people feel valued, and they rely on it working smoothly with the tools they already use.
The roleYou’re the person our customers talk to when they’re setting up Stadium, connecting it to their systems, or figuring out how to make something work.
You’ll jump on calls, understand what the customer is trying to achieve, and show them how to get there in Stadium. When something breaks, you’ll dig in, find out why, and either fix it yourself or work with our Engineering team until it’s resolved. Then you’ll explain it to the customer clearly and confidently.
This is a customer-facing role first. Your technical skills are how you solve problems, and your communication skills are how customers experience you.
What this role is, and what it isn’tIt is: customer calls, solution design within our product, configuring accounts and integrations, troubleshooting API and webhook issues,



and owning problems through to resolution.
It isn’t: ERP implementation, middleware development (SAP PI/PO, CPI, MuleSoft, Boomi, etc.), or a backend engineering role. If you’re looking to go deeper into those platforms, this isn’t the right fit, and we’d rather tell you upfront.

What you’ll doTalk to customers
• Lead calls with customers to understand their goals, answer technical and product questions, and recommend the best way to achieve what they need in Stadium.
• Explain solutions, workarounds, limitations, and timelines in clear, straightforward language, whether you’re speaking with an HR manager or an IT admin.

Set things up
• Configure customer accounts, workflows, and integrations in the Stadium platform.
• Help customers connect Stadium with the tools they use, such as [HRIS platforms, SSO providers, Slack / Microsoft Teams, and our REST APIs and webhooks].

Solve problems
• Investigate integration and prod

📌 Technical Customer Success Specialist (New Delhi)
🏢 Stadium
📍 New Delhi