Beforest
Lifestyle Solutions Private Limited

About
Beforest

Beforest
Lifestyle Solutions is building regenerative, community-led living across
India. Through ventures like Bewild (forest-friendly produce) and Regolith
(native architecture), we are creating a new blueprint for how people live — in
harmony with land, each other, and the larger world.

Learn
more:
? beforest.co
? bewild.life

Job
Description – Member Journey Executive

About
the Role

Location: Hyderabad
Mode: Full-time, office-based, 5 days/week
Travel: Occasional travel to Beforest collectives and project locations
Reports to: Member Journey Lead

CTC: Based on experience and alignment

The Member
Journey Executive will support the smooth and positive experience of
Beforest members throughout their journey with us.

You will
be one of the key points of contact for members, helping them with queries,
updates, requests, documentation, and follow-ups. The role involves working
closely with internal teams to ensure that member requests are tracked,
communicated, and closed on time.

This is a
people-facing role that requires empathy, patience, ownership, and strong
follow-through. You will work in a energetic environment where every day may
bring a different member request or coordination requirement.

Who
We're Looking For

We are
looking for someone who:

- Enjoys interacting with people
and building relationships

- Is warm, patient, and
approachable in conversations

- Takes ownership of tasks and
follows through to closure

- Is comfortable handling
multiple requests and priorities

- Communicates clearly, both
verbally and in writing

- Is organised and comfortable
working with data and documentation

- Is willing to learn and work
in an evolving, purpose-driven environment

- Can remain calm and




professional when handling difficult or sensitive conversations

You don't
need extensive experience. What matters most is your attitude, willingness
to learn, communication skills, and ability to build trust with people.

Educational
Qualification

- Minimum Graduation in any
discipline

- Candidates from backgrounds
such as communications, management, hospitality, customer service,
community engagement, or related fields will be preferred.

Experience

- 1–2 years of experience in customer
service, client servicing, community engagement, operations, hospitality,
coordination, or a similar people-facing role

- Fresh graduates with strong
communication and interpersonal skills may also be considered

Key
Skills

- Strong verbal and written
communication

- Good interpersonal and
relationship-building skills

- Basic proficiency in Google
Workspace / Google Sheets

- Comfortable learning and
working with Zoho CRM or similar tools

- Good coordination and
follow-up skills

- Attention to detail and
ability to maintain accurate records

- Ability to work
collaboratively with multiple teams

Key
Responsibilities

1.
Support the Member Journey

- Act as a point of contact for
routine member queries and requests

- Respond to member
communication in a timely and professional manner

- Understand member concerns and
coordinate with the relevant internal team for resolution

- Ensure members receive
appropriate updates and follow-ups

2.




Maintain Member Records & Track Requests

- Update and maintain member
information in Zoho CRM / relevant systems

- Track member requests,
commitments, and follow-ups

- Maintain documentation and
ensure information is updated accurately

- Follow up with internal teams
to ensure pending requests are closed

3.
Coordinate with Internal Teams

- Work closely with Operations,
Communications, Experiences, and other relevant teams

- Coordinate documentation,
updates, registrations, bookings, and other member requirements

- Ensure clear handovers and
timely communication between members and internal teams

- Escalate complex or sensitive
matters to the appropriate senior team member

4.
Support Member Communication & Experiences

- Support member communications,
updates, events, and experiences

- Assist in coordinating member
visits and engagement activities

- Collect member feedback and
share insights with the team

- Support initiatives aimed at
improving the overall member experience

5.
Improve Member Experience

- Identify recurring member
queries and areas of friction

- Suggest simple improvements to
communication and coordination processes

- Help build and maintain FAQs,
templates, trackers, and other member-support resources

- Gradually develop a deeper
understanding of the complete Beforest member journey

What
You Get

- An opportunity to work closely
with a growing community of Beforest members

- Exposure to community
engagement, customer experience, operations, and regenerative living

- Opportunity to learn and grow
within a purpose-driven organisation

- A people-centric role with
meaningful ownership and learning opportunities

- Opportunities to visit and
experience Beforest's unique projects and collectives

📌 Member Journey Executive (Beforest Lifestyle Solutions Pvt Ltd) (Hyderabad)
🏢 Recognized
📍 Hyderabad