Hiring for International Chat process in the leading MNC @Gurgaon - Aviation domain experience mandatory!!
Looking for Any UG / Graduate having experience in Customer Service - Aviation domain who can :
• Assist customers via the inbound / outbound chats and calls received.
• Meet required criteria for chat and call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization’s internal systems.
• Resolving customer queries at first point of contact.
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
• Ensure call handling and service quality is maintained.