16 Oct
|
Recognized
|
Surat
⢠Post -Installation Feedback
• Conduct customer feedback calls after installation of Whitelion home automation
systems.
• Verify installation quality, system functionality, and customer understanding of
product usage.
• Ensure customers are satisfied with the installation team and overall experience.
⢠Post -Service Feedback
• Take feedback after service visits / maintenance calls.
• Evaluate engineer performance, response time, and issue resolution quality.
• Capture customer concerns, recurring issues, or dissatisfaction.
⢠Customer Engagement
• Maintain professional and positive communication with customers.
• Guide customers on basic usage of smart home systems, if required.
• Build strong and long -term customer relationships.
⢠Complaint Handling & Escalation
• Identify service gaps and customer complaints.
• Escalate critical issues to technical or service teams.
• Ensure timely closure of issues with proper follow -ups.
⢠CRM & Data Management
• Record all customer interactions and feedback in CRM systems.
• Maintain accurate data on installation and service experience.
⢠Reporting & Insights
• Prepare daily/weekly reports on:
> • Customer satisfaction (CSAT)
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> • Feedback trends
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> • Common service/product issues
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> • Suggest improvements to enhance installation and service quality.
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> Benefits
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> ⢠Excellent communication skills (Hindi & English; regional language preferred)
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> ⢠Robust listening and problem -solving ability
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> ⢠Customer -first mindset with empathy
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> ⢠Basic understanding of IoT / home automation systems preferred
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> ⢠CRM and MS Excel knowledge
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> ⢠Good follow -up and coordination skills
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📌 Customer Relationship Executive (Surat)
🏢 Recognized
📍 Surat