Roles and Responsibilities :
- Provide customer support through email, chat, or other digital channels to resolve customer queries and concerns.
- Process transactions, answer questions about products/services, and address issues in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-3 years of experience in an international non-voice process environment (email/chat).
- Robust communication skills for effective interaction with customers over digital platforms.
- Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.
📌 Customer service (Chat) (Jaipur)
🏢 TP
📍 Jaipur