Job Title: AMCR - Client Services

Corporate Title: NCT

Location: Vellore, India

Your key responsibilities

- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- Timely, correct and acceptable response to all Business Banking customer queries.
- Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
- Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i.e. A1 Remittances, softax release, Bank guarantee Issuance etc .
- Ensure 100% Accuracy on checking the documents related to all the A2 Remittances.
- Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, Follow up with processing unit and tracking of rejects.
- Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time.
- Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head BB for closure of the same with in stipulated time.
- Ensure accurate checking/processing of account opening documents.




- Effective service delivery by reducing customer turnaround time.• Timely reverts on all the clearing referrals/exceptions.
- Ensure NIL operational losses / compensation to customer due to any operational issue.
- Ensure SRs are closed within stipulated time.
- Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
- Ensure satisfactory compliance scores and implement audit recommendations.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.

Your skills and experience

- Overall upkeep of the branch lobby as per clean desk policy standards.
- Source leads/referrals from walk-in/existing customers and minimize time lag between referral & closure of business
- Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management
- Structured service call for all the recent to bank customers and qualified / non qualified customer base

📌 Client Service Analyst (Vellore)
🏢 Deutsche Bank
📍 Vellore