Key Responsibilities

- Install, configure, and troubleshoot trading software such as XTS, Orvix, and Odien.
- Provide technical support for trading terminals, user systems, and related applications.
- Troubleshoot network connectivity, internet access, and LAN-related issues.
- Configure and maintain routers, switches, wireless access points, and other networking equipment.
- Monitor system and network performance to ensure stable and reliable connectivity.
- Identify and resolve hardware, software, and basic operating system issues.
- Assist with network cabling, including UTP, Cat5e, Cat6, and fiber optic connections.
- Support TCP/IP configuration, IP addressing, DNS, DHCP, and other essential networking services.
- Coordinate with internet service providers, software vendors, and internal teams to resolve technical issues.
- Maintain IT equipment records, document technical issues, and ensure timely resolution of support requests.
- Required Technical Skills

1. Trading Software

- Working knowledge of trading software such as XTS, Orvix, and Odien.
- Ability to install, configure, and troubleshoot trading applications and terminals.
- Understanding of connectivity issues affecting trading platforms.





2. Networking Skills

- Knowledge of core protocols and concepts: TCP/IP, UDP, DNS, DHCP, HTTP/HTTPS, ARP, and ICMP.
- Understanding of the OSI model and basic network troubleshooting.
- Basic knowledge of routers, switches, and wireless access points.
- Familiarity with UTP, Cat5e/Cat6 cabling, and fiber optic connectivity.
- Understanding of LAN, WAN, IP addressing, and network connectivity.

3. General IT Support

- Troubleshooting hardware, software, printers, and operating system issues.
- Basic system installation, configuration, and maintenance.
- Positive problem-solving and communication skills.
- Ability to respond to technical issues promptly and support users effectively.

Qualification

- Diploma or degree in IT, Computer Science, Networking, or a related field.
- Relevant technical certifications or practical experience will be an advantage.

Preferred Candidate: A technically skilled and proactive individual with trading software knowledge, networking fundamentals, and the ability to troubleshoot IT issues efficiently.

📌 IT Support Executive (New Delhi)
🏢 Vinod Infotech
📍 New Delhi