About the Role:

We are looking for a motivated and empathetic Customer Success Representative - Intern to act as a key link between DeepGrade and our educational partners. In this role, you will help schools and educators successfully adopt and derive maximum value from our AI-powered assessment platform, ensuring a seamless and impactful user experience.

Key Responsibilities:

Customer Communication & Support
- Respond promptly to inquiries from schools, teachers, and educational administrators via phone, email, chat, and video calls
- Provide comprehensive product guidance on DeepGrade s features including automated grading, analytics dashboard, and performance insights
- Troubleshoot technical issues and coordinate with the development team for complex problems
Educational Partnership Management
- Build and maintain strong relationships with school administrators, teachers, and IT coordinators
- Understand unique needs of different educational boards (CBSE, ICSE, IGCSE, State Board, Matriculation)
- Provide tailored solutions and recommendations based on institutional requirements
- Assist with platform onboarding, setup, and initial configuration
Product Education & Training
- Explain AI-driven features in simple, educator-friendly language
- Support training sessions, demos, and webinars




- Create and maintain user guides, FAQs, and training materials
Feedback & Continuous Improvement
- Track customer queries, feedback, and resolution timelines
- Assist in maintaining documentation and knowledge base articles

- Support initiatives to improve customer satisfaction
- Ensure adherence to data privacy and security standards

Skills & Qualifications:

- Solid interest in Customer Success, EdTech, or SaaS environments
- Excellent communication skills in English (Hindi is an advantage)
- Ability to simplify and explain technical concepts to non-technical users
- Strong interpersonal, listening, and problem-solving skills
- Familiarity with CRM tools, ticketing systems, or chat platforms is a plus
- Exposure to educational institutions or assessment systems is beneficial

Internship Details:

This is an internship opportunity with the potential for full-time employment based on performance, contribution, and organizational requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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