- Handle customer inquiries through chat, email, or other digital channels.
- Provide accurate and timely responses to customers' queries.
- Resolve issues promptly and efficiently while maintaining a high level of professionalism.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-5 years of experience in BPO/Call Centre environment.
- Robust communication skills with excellent written English proficiency.
- Ability to work on non-voice processes such as chat support or email management.
- Basic knowledge of computer applications including CSE (Customer Service Excellence) software.