Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and qualified manner.
- Provide accurate information about products/services to customers through effective communication skills.
- Maintain records of all interactions with customers using CRM software or other tools.
- Collaborate with internal teams (e.g., sales, marketing) to address complex issues or escalate matters when necessary.
- Meet performance targets set by the company for quality metrics such as first call resolution rate, average handling time, etc.
Desired Candidate Profile
- 0-1 year of experience in BPO/customer care industry preferred but not mandatory.
- Fluent English language skills with strong verbal communication abilities.
- Excellent written and spoken communication skills for effective interaction with customers over phone/email/chat.
📌 Walk-in || Customer Care Representative (Pune)
🏢 Wipro
📍 Pune