Role & responsibilities

The CRM Projects Manager within the Information Technology function serves as a key liaison between business users and the software development team, ensuring that all assigned business requirements are accurately gathered, welldocumented, tested, and effectively implemented.

The role is responsible for reviewing business processes, understanding functional requirements, identifying gaps, and driving CRM and BPM project execution.

It requires close coordination with Operations, Sales, Claims, and Underwriting teams, along with external IT partners and software companies.

The manager must articulate requirements clearly to both business and IT stakeholders, support development lifecycle activities including functional specification creation, user acceptance testing, and provide training where necessary.

Additionally,



the role involves evaluating project priorities in alignment with business strategy and presenting updates in governance forums. Major responsibilities include requirement analysis (80%), testing (15%), and stakeholder management (5%), with KPIs focused on initiative completion and stakeholder feedback.

The position requires a graduate or postgraduate degree in any stream, supported by IT certifications such as CSBA, ITIL, or PMP.

Candidates should have 2 to 4 years of relevant experience, including at least 1 to 2 years of business analysis experience in CRM implementations.

Knowledge of IT tools and additional certifications in project management or quality assurance are preferred.

Interested candidates kindly share resume at [email protected]

📌 Project Manager (Thane)
🏢 SBI General Insurance
📍 Thane