Opening for Helpdesk Support Engineer with our client in Navi Mumbai

- Role: Helpdesk L1 Support
- Experience: 1+ Years
- Location: CBD Belapur, Mumbai (Work From Office)
- Domain Preference: Banking
- Education: BE/BTech/MCA/Bachelors Degree - With required IT Experience
- Work Schedule: 2nd & 4th Saturday off
- Work from Home: Not Applicable

Required Technical Skill Set:

- Knowledge of SQL (Select & Updates)
- Knowledge of Handling Ticket Tool
- Proficiency in Banking Domain
- Knowledge of Core Banking would be advantage

Key Responsibilities:

- Resolving tickets raised in the Ticketing Tool system
- Following & Maintaining SLAs while resolving the tickets.
- Coordinating with internal teams to resolve customer issues and improve overall customer experience.




- Should be flexible with work timings during month end, quarter end, Half yearly and yearly closing activity.

Additional Requirements:

- Ready to work in a banking production environment
- Flexible for critical business periods and extended hours (Versatile to Month end, Quarter end, Half yearly and Yearly closing activity)
- Working from client Location (Belapur Navi Mumbai) per Banking Calendar Days (All Saturday working Except 2nd & 4th)

If interested, kindly share CV on [email protected]

📌 Helpdesk Support Engineer (Navi Mumbai)
🏢 Nelito System
📍 Navi Mumbai