- Job Description – Journey Management Executive (Voice Process)
- - Job Title
- - Journey Management Executive (Voice Process – International Customer Service)
- - Job Summary
- - The Journey Management Executive is responsible for ensuring the safe and efficient movement of drivers and field personnel by monitoring journeys, verifying driver readiness, providing travel-related information, and maintaining accurate records. This is a voice-based operations role that requires excellent communication skills and attention to detail.
- - Key Responsibilities
- - * Receive calls from drivers before the start of their journey.
- * Verify the driver’s medical fitness and eligibility to travel.
- * Check the driver’s previous journey completion and mandatory rest period.
- * Provide updates on road conditions, weather, route advisories, and potential hazards.
- * Explain journey guidelines and obtain necessary travel approvals.
- * Monitor the driver’s journey throughout the trip.
- * Record journey details, approvals, and updates in the system.
- * Escalate emergencies, delays, or safety concerns as per company procedures.




- * Ensure compliance with Journey Management and HSE (Health, Safety & Workplace) protocols.
- - Eligibility Criteria
- - * Excellent spoken English communication skills (mandatory).
- * Comfortable working in a 24x7 rotational shift environment.
- * Basic computer knowledge and data entry skills.
- * Customer service or voice process experience is preferred but not mandatory for fresher roles.
- - Salary & Benefits
- • 18k Inhand Freshers
- • Upto 22k inhand for experienced
- • 3500 Travel allowance
- • 2750 PBI
- - Note: Interested Candidates can come for a walk-in for Interview and Mention "HR Alisha" on the top of your resume and also call on (phone hidden)
- - Location -Sutherland Global Services, 5th Floor, Liberty tower, Reliable park, Airoli, Navi Mumbai
- - Please Note :Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected]

📌 Sutherland hiring For Journey management process!! (Thane)
🏢 Sutherland
📍 Thane