Core Roles & Responsibilities

- Daily Transaction & Cash Management:
- Monitor and authorize daily transaction processing (cash handling, clearing, wire/fund transfers, account openings, and closures).
- Manage vault cash limits, coordinate cash orders, and oversee end-of-day cash reconciliations and balancing. [1, 2, 3]

- Internal Controls & Risk Management:

- Enforce dual-control protocols and strict segregation of duties for high-risk processes like cash and cheque handling.
- Conduct periodic internal audits of vouchers, ledgers, and cash balances to catch errors before formal audits.
- Monitor transaction patterns to flag potential fraud, money laundering, or suspicious activity. [1, 2]

- Compliance & Regulatory Oversight:

- Ensure compliance with banking and statutory regulations (such as KYC, AML, and local guidelines).
- Prepare and organize branch records,



documentation, and registers for internal and external statutory audits. [1, 2]

- Staff Supervision & Team Management:

- Supervise, train, and coach branch operations and teller staff.
- Manage shift schedules, workload allocation, and coverage during staff leaves or peak business hours.
- Conduct performance evaluations and address operational process deviations.

- Customer Service & Escalations:

- Resolve escalated customer complaints that require policy exceptions, deep account-level review, or back-office coordination.
- Investigate transaction disputes (such as failed transfers or erroneous debits) alongside technology and back-office teams

📌 Branch Operations Manager (Prayagraj)
🏢 Kotak Mahindra Bank
📍 Prayagraj