Job Summary

Wells Fargo is seeking a System Operations Senior Manager.

Responsibilities

- Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
- Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify current products and solutions, and research solutions for existing systems
- Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
- Perform network assessments, security audits, and system enhancement consultations
- Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
- Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
- Provide implementation support for key risk initiatives
- Collaborate with and influence all levels of professionals, analysts, or associates
- Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
- Manage allocation of people and financial resources for Systems Operations
- Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications

- 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education




- 3+ years of management or leadership experience

Required Qualifications for Europe, Middle East Africa only

- Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Management or leadership experience

Desired Qualifications

- Experience with Platform / Production Leadership role with minimum 15 members
- Stakeholder management including Tech Partners, LOB Users, Vendors etc.
- Good working experience on ITIL, Java/ .NET / Python, CI-CD, Splunk, AppDynamics, Grafana, Ansible, ticketing tool Knowledge, SRE, OCP/Azure.
- Technology oriented B.E/B Tech Degree or equivalent advanced degree
- Analytic and excellent organizational skills
- Excellent communication skills
- Flexibility to work on rotational day shifts, floating weekends, and extended hours when required.

Job Expectations

- ITIL
- Incident / Problem Management
- Change Management
- Asset Management
- Configuration Management (CMDB); Programming/scripting experience
- Java, JavaScript, Python, Ruby
- NodeJS, Angular
- .NET / C#
- JSON and API based integrations; CI/CD and automation tools
- Ansible, Puppet
- Apigee
- Jenkins, Git, Maven, Gradle
- SonarQube, Artifactory
- Job/Batch scheduling
- Autosys/JAWS
- Monitoring, Observability
- Splunk, Elastic, Kibana
- Grafana, Prometheus
- AppDynamics, Dynatrace
- BigPanda, TrueSight
- Kafka, CloudWatch, solace
- Operating systems
- AWS, Azure, GCP
- Kubernetes, OpenShift, PCF, PKS
- VMware
- Data platforms, messaging, and storage
- Kafka, IBM MQ, Apache
- Oracle, SQL, MongoDB, Cassandra
- Hadoop, Cl

📌 Systems Operations Senior Manager-Platform/Production Support (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru