Job Summary

Job Title: Sr. Infrastructure Operations Services

Country: IN

City: Mumbai

Skill Category: ITTechnology

Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. Nomura Services India, (Powai) supports Nomura's businesses around the world. Powai's world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura's global operations and are an integral part of Nomura's global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura's global business.

1.1 Mobile Device Management Platform Operations

- Provide operational support for Ivanti Neurons for MDM.
- Support Ivanti Endpoint Manager Mobile.
- Support Microsoft Intune Mobile Device Management capabilities as they are introduced.
- Support mobile device enrolment, provisioning, migration and lifecycle activities.
- Support corporate-owned and employee-owned mobile device services.
- Support iPhone, iPad and MacBook device management.
- Support mobile compliance policies, configuration profiles and device remediation.
- Support remote device management activities, including device retirement and wipe.
- Support Ivanti Sentry,



connectors and associated mobile platform services.
- Support scheduled platform maintenance, upgrades and lifecycle activities.

1.2 Mobile Applications Apple Services

- Support the onboarding, packaging, publishing and deployment of mobile applications.
- Support application availability through the corporate mobile application store.
- Support mobile application testing, validation, pilot and rollout activities.
- Investigate mobile application installation, activation, authentication and synchronization issues.
- Support mobile application access requests and associated security groups.
- Support mobile productivity applications, including Outlook, Teams and OneDrive.
- Support Apple platform integrations and associated mobile services.
- Support mobile application signing, certificate and publishing activities.
- Support Apple Business Manager services where required.

1.3 Monitoring, Incident Service Operations

- Support monitoring and alerting across mobile platforms and services.
- Manage and resolve mobile incidents and service requests according to defined procedures.
- Provide platform-level operational support for mobile device management and mobile application services.
- Collect logs, diagnostics and evidence for technical investigation and root-cause analysis.
- Maintain the stability, reliability and availability of supported mobile platforms.




- Prioritize and triage issues in time-sensitive environments.
- Follow incident, change and release management processes.
- Support vendor escalations through to issue resolution.
- Provide clear and timely updates during incidents and service disruption.
- Support platform resilience, recovery testing and operational readiness activities.

1.4 Security, Compliance Access Management

- Support mobile security controls and platform compliance requirements.
- Support mobile application access controls and security-group administration.
- Assist with access management and entitlement review activities.
- Support mobile device compliance and security remediation activities.
- Participate in audit, risk and compliance activities relating to mobile platforms.
- Support approved risk-management activities for mobile capabilities and pilot deployments.
- Assist with the investigation and resolution of mobile security and configuration issues.
- Maintain appropriate operational records for mobile access and platform activities.

1.5 Platform Change Continuous Improvement

- Support mobile platform changes, upgrades and maintenance activities.
- Participate in technical testing and validation before and after platform changes.
- Support pilot initiatives and recent mobile capability evaluations.
- Assist with mobile service modernisation and future Microsoft Intune adoption.
- Support mobile device and application migration activities.
- Identify process and service improvements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Infrastructure Operations & Services (Mumbai)
🏢 Nomura
📍 Mumbai