- Handle customer inquiries, resolve issues, and provide solutions via emails, or chats.
- Provide excellent customer service by being empathetic, patient, and professional in all interactions.
- Maintain accurate records of customer conversations using CRM software for future reference.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- valuable communication skills with the ability to articulate thoughts clearly over the phone/email/chat.
- Ability to work on rotational shifts including evenings, weekends, and holidays as required.
- Basic computer knowledge with proficiency in MS Office applications.