Candidate Profile:

- Experience: Typically 15+ years in the travel industry, consulting, business process services, airline operations or solutioning, with meaningful client-facing and proposal experience.
- Breadth and depth: Solid understanding of the airline value chain and proven expertise in at least one Travel BPS domain, with the ability to design integrated cross-functional solutions.
- Solutioning capability: Demonstrated experience in discovery, process assessment, operating model design, effort estimation, workforce/location strategy, transition planning, governance and benefit articulation.
- Commercial acumen: Ability to connect delivery assumptions with pricing, productivity, risk and contractual commitments and to challenge inconsistencies constructively.
- Technology orientation: Working knowledge of airline platforms and ecosystems such as GDS, passenger service systems, revenue accounting, ATPCO, cargo and workflow solutions. Familiarity with automation, analytics and AI-enabled operations is expected.
- Pursuit leadership: Track record of developing high-quality proposals,



coordinating multidisciplinary teams and presenting to senior client and internal stakeholders.
- Delivery awareness: Understanding of operational KPIs, SLAs, controls, quality management, business continuity and transition risks. Prior delivery or programme management experience is advantageous.

Core Competencies

- Structured problem solving, analytical thinking and attention to detail.
- Consultative communication, workshop facilitation, storytelling and executive presentation.
- Ability to convert ambiguous requirements into clear assumptions, options and recommendations.
- Financial and commercial awareness, including effort, productivity, pricing and value cases.
- Collaboration and influence across distributed, multidisciplinary teams without direct authority.
- High ownership, responsiveness and discipline in managing concurrent pursuits and deadlines.
- Ability to balance innovation with operational feasibility, risk, compliance and client context

📌 Senior Solutions Consultant (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai