Job Summary

Overview: Gallagher Center of Excellence (GCoE) is seeking to hire a Bid Content Specialist - Knowledge and Document Manager. As a Bid Proposal Knowledge Specialist you are responsible for ensuring Gallagher's Bid Library is proactively maintained with fresh, relevant content. The Proposal Knowledge Specialist is responsible for managing Gallagher's proposal content, knowledge assets, and proposal administration processes across Responsive, SharePoint, WIN, OneNote, and Microsoft 365 platforms. You will become an expert in using Gallagher's Responsive - formerly RFPIO technology to work with Sales Teams to capture and communicate our value proposition. You will use the Bid Library to provide Sales Teams with answer content across all Gallagher propositions. The role ensures content accuracy, governance, discoverability, and operational excellence while supporting proposal teams through effective knowledge management and stakeholder collaboration. As a champion of AI and digital enablement, the specialist promotes the adoption of Microsoft Copilot and other emerging technologies to improve content quality, productivity, and proposal development efficiency.

Responsibilities

- Knowledge Management: Responsive IO: Systematically capture, store, share, and reuse information related to bidding and proposal development within Gallagher Proposal Administration: Manage end-to-end proposal intake, opportunity setup, tracking, and project documentation across WIN, OneNote, SharePoint, Outlook and Responsive.
- Content Management: Maintain, organize, and optimize content repositories, response libraries, and proposal knowledge assets.
- Content Governance: Manage content and project lifecycle activities, including content review, updates, archiving, metadata management, tagging, and search optimization.
- Collaboration: Work closely with sales, specifically Bid Managers and Proposition Leads,



and other relevant teams to gather information and insights necessary for content development.
- Stakeholder Collaboration: Partner with proposal teams, subject matter experts, legal teams, and business stakeholders to capture and maintain approved content and messaging.
- Performance Optimization: Monitor content usage and performance metrics and recommend improvements to enhance content effectiveness and user experience.
- AI Advocacy Digital Enablement: Act as a champion for AI and digital technologies by promoting adoption, sharing best practices, identifying use cases, and leveraging tools such as Microsoft Copilot to enhance proposal development, content management, and operational efficiency.

Qualifications

- Education: Minimum Required Degree: Bachelors Degree in Business Management. Preferred Degree: Knowledge Management.
- Certifications: Certificate(s)/Special Training: Knowledge Capture Certification or equivalent. Certification in Insurance Bid writing is highly preferred. Proficiency in content management systems (CMS) such as WordPress. Certification in advanced content strategy or copywriting is beneficial.
- Experience: Bachelor s degree in communications, Marketing, Journalism, or a related field. 6+ years of experience in content creation, SEO, and digital marketing, preferably within the financial or insurance industry. Robust knowledge of SEO tools (Google Analytics, SEMrush, Moz) and content management systems (e.g., WordPress, HubSpot).

Competencies

- Insurance Product Knowledge: Comprehensive understanding of various insurance products and services,



including corporate insurance and specialty lines. Ability to explain product features, benefits, and differentiators in proposals.
- Writing and Editing Expertise: Advanced writing skills across different content formats, from blogs and articles to web pages and social media posts. It also involves the ability to edit content for clarity, style, tone, and consistency, ensuring that all content aligns with the brands voice.
- SEO and Content Optimization: A deep understanding of Search Engine Optimization (SEO) techniques to ensure content ranks well in search engine results. This includes performing keyword research, optimizing on-page SEO (headings, metadata, etc.), and crafting SEO-friendly content while maintaining quality and readability.
- Content Performance Analysis: The ability to analyze and interpret performance metrics using tools and make data-driven decisions to improve future content.
- Cross-functional Collaboration: Strong teamwork skills to collaborate effectively with other departments such as marketing, design, sales, and product teams.
- Process Excellence Compliance: Ensure adherence to established proposal processes, governance requirements, documentation standards, routing procedures, and operational best practices.
- Taxonomy Information Architecture: Manage content categorization, tagging structures, metadata standards, and information architecture to support efficient content organization and retrieval.
- Stakeholder Collaboration Communication: Build effective working relationships with internal stakeholders and facilitate clear communication to support proposal development and content initiatives.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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