Job Summary

Welcome to SITA. At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your jobThe adventure begins right here, with you, at SITA.

About the Role

The Business Operations Manager leads centralized functions under Professional Field Services. This role drives their strategic development, financials, and continuous adaptation and alignment to the strategic goals and values of the function and the wider corporate organization.

Responsibilities

- In this role you will build and run the centralized processes required to deliver a modern and digitalized Qualified Field Services function for SITA.
- Key process will include: Managing the dispatch of Field Engineers to completed planned activity
- Monitoring performance of the Field Service engineers and working with the regional Field Service managers to address any performance concerns.
- Overall process ownership for spares management, assets tracking and recycling activities
- Supporting the GEO-Presales teams by creating the standard Field Service offerings
- Management and tracking of overall Field Service capacity, demand forecasting and HS stewardship,



ensuring our engineers are equipped to operate in a safe manner.
- Leadership Cultural Transformation Proactively drive cultural and operational changes aligned with SGS and SITA objectives, fostering a culture of continuous improvement and innovation.
- Lead strategic roadmaps to align business goals with transformation initiatives.
- Operational Excellence Standardization Drive product standardization across GEO sales and centralized functions to ensure consistency and alignment with customer success objectives.
- Identify and integrate new technologies to improve efficiency, competitiveness, and service quality in CSO and PFS operations.
- Implement operational improvements, best practices, and change management strategies to enhance team efficiency and standardization.
- Strategic Resource Planning Develop and maintain capacity and demand models to align resources with internal and external needs, ensuring efficiency and scalability.
- Oversee transformation project budgets, identifying opportunities for cost optimization and value maximization.
- Financial Oversight Reporting Deliver proactive financial counsel and overall financial management for GEO Organizations (PFS).
- Automate and provide regular management reports to senior leadership, ensuring transparency on transformation progress and operational performance.
- Track KPIs to measure productivity, identify optimization opportunities,



and align teams with customer success goals.
- Cross-Functional Collaboration Stakeholder Engagement Build and maintain cross-functional relationships with GEOs and stakeholders to deliver customer value and continuous service improvement.
- Support related bids by providing strategic input and aligning with transformation initiatives.
- Training Knowledge Enhancement Develop and implement training programs to boost skills and knowledge within central teams.
- Ensure centralized functions maintain up-to-date knowledge of SITA products and services to effectively manage internal and external customer relationships.

Qualifications

- Bachelor's degree in business administration, Operations Management, or a related field (required).
- Master's degree (MBA or similar) is a plus.
- 8-10+ years in operations management, transformation leadership, or strategic planning roles.
- Proven experience leading cultural and operational transformations in global organizations.
- Expertise in financial management, process standardization, and resource optimization.

Skills

- Data Analytics
- Knowledge of Products / Services
- ServiceNow Administration
- Field Service Management Tools
- Customer Relationship Management Tools
- Automation AI
- Leadership
- Talent Development
- Strategic Planning
- Problem Solving
- Communication
- Change Management
- Influence
- Negotiation
- Stakeholder Management
- Performance Measurement
- Innovation
- ITIL
- Financial Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Manager Business Operations (New Delhi)
🏢 SITA
📍 New Delhi