Designation: Assistant Manager - Client Experience

Department: Client Experience

Location:
Innovative Project Management Services Pvt. Ltd.
24/30, Ground Floor,
Okhla Industrial Estate,
Phase III,New Delhi 110020.

Experience: 3 - 5 years of relevant sectoral experience.

Compensation: Up to 7,20,000 Lakh Annual (CTC) based on last drawn salary and relevant experience

To apply, mail your resume to [email protected]

Key Responsibilities

- Maintain customer focus at all times and ensure that customer queries are responded to by the team within the time frame (for e.g., email, telephone)
- Take ownership and accountability of the work assigned and ensure closure of the same
- Ensure that the agreed-upon service standards are duly met; strive to exceed customer expectations wherever possible
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Team Manager.
- Assist senior management with any special projects assigned and provide backup to team managers when necessary.




- Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/issues to team manager when necessary
- Mentoring and developing new staff to meet customer service requirements.
- Demonstrate willingness to assist the team with day-to-day operations.
- Maintain professional working relationships with internal and external customers, customer service management, and colleagues.
- Supports decisions made by management and conveys positively to team members.
- Perform quality assurance on work processed.
- Work effectively as part of a team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
- Provide flexible support for team members and other teams and foster a positive and engaging environment.
- Demonstrate a positive and flexible approach to changing business priorities.
- Report to management on the progress of selected projects

📌 Assistant Manager - Client Experience (New Delhi)
🏢 Innovative Project Management Services Pvt.Ltd.
📍 New Delhi