Role & responsibilities

HRIS Operations & Team Leadership

- Lead and manage a small team of outsourced HRIS analysts/support resources, ensuring high-quality, SLA-driven service delivery
- Oversee intake, prioritization, and resolution of system issues, enhancements, and service requests
- Establish and maintain operating rhythms (ticket management, backlog grooming, performance tracking)
- Drive continuous improvement in support processes and documentation
- Ensure standard controls and governance model is maintained

Release Management & Functional Testing

- Partner with internal HRIS director on end-to-end release management lifecycle including planning, coordination, communication, and deployment readiness
- Lead functional testing efforts (UAT), including test strategy, script development, defect tracking, and sign-off
- Partner with vendors and internal stakeholders to ensure high-quality, low-risk deployments
- Maintain governance over change control and release standards

Workday Configuration & Optimization

- Provide hands-on Workday functional configuration support (Core HCM, Business Process Framework, security, reporting, and integrations support as applicable)
- Identify opportunities to simplify, standardize, and optimize system configuration
- Ensure alignment with business processes while maintaining system integrity and scalability
- Support audits, compliance requirements, and data integrity controls

Data, Reporting & AI Enablement

- Oversee people analytics resource, manage data governance, reporting,



and analytics capabilities
- Enable and support AI-driven initiatives by ensuring data quality and system readiness
- Partner with managed service teams for Visier and Druid AI on system updates, bug fixes and testing
- Contribute to roadmap development for HR technology and data evolution

NOTE - 5 days WFO and Shifts starts from 6.30 pm IST to 3.30 am IST

Preferred candidate profile

Required

- 5+ years of Workday HRIS experience, including hands-on configuration
- Experience managing an HRIS support teams
- Robust background in release management and UAT coordination
- Proven track record of delivering operational excellence in HR systems support
- Solid understanding of HR processes (Core HCM, Recruiting, Payroll, or related areas)

Preferred

- Experience supporting AI, automation, or data analytics initiatives within HR or enterprise systems
- Familiarity with Workday reporting and/or integrations (Studio/EIB a plus)
- Experience in global HR environments and multi-country deployments
- Background in process optimization, service delivery models, or managed services environments

Key Competencies

- Strong execution and delivery discipline with attention to detail
- Ability to balance hands-on configuration with team leadership
- Structured, process-oriented mindset with a focus on scalability and efficiency
- Effective communicator across technical and non-technical stakeholders
- Continuous improvement mindset with a focus on automation and innovation

📌 HRIS - Workday Security and Integration (Mumbai)
🏢 WNS Holdings
📍 Mumbai