Dear Candidate,

You are invited to attend a Face-to-Face (F2F) interview for the role of Phone Banking Officer (Customer Service) at Axis Bank.

Walk-In Interview Details

Date:14th Oct 2026

Time: 10:30 AM to 12:30 PM

Venue: Axis Bank - Axis House, 4th Floor, Tower 3, Jaypee Wish Town, Sector 128, Noida, Uttar Pradesh

Contact Person: Anjali Shukla

Dress Code: Formal

Please Review the Job Description Before Attending

About Axis Phones

Axis Phones is the inbound contact center of Axis Bank, responsible for delivering high-quality virtual customer support, ensuring a seamless customer experience, and driving cross-sell and upsell opportunities.

Role Overview

As a Phone Banking Officer, you will be responsible for:

- Handling inbound customer queries and resolving issues at the first point of contact




- Ensuring high customer satisfaction with minimal handling time
- Adhering to bank policies and process guidelines
- Meeting call quality and performance KPIs
- Identifying cross-sell and upsell opportunities

Eligibility Criteria

- Graduate/Postgraduate from a recognized institution
- Minimum 2 years of customer service or contact center experience (mandatory)
- Age between 20 and 32 years
- Excellent communication skills

We look forward to meeting you and discussing this prospect further.
Important Communication Note

Please do not mark any emails to Mitali Satam.For any queries, kindly write directly to: [email protected]

Regards,

📌 Phone Banking Officer (Noida)
🏢 Axis Bank
📍 Noida