NOC Support Engineer (Mumbai)

NOC Support Engineer (Mumbai)

16 Oct
|
SVN SYSTECH INDIA
|
Mumbai

16 Oct

SVN SYSTECH INDIA

Mumbai

Roles and Responsibilities :

- Monitor and troubleshoot network issues using various tools such as SolarWinds, Nagios, and Grafana.
- Provide Level 1 (L1) support to customers via phone, email, or chat, resolving technical issues related to network connectivity, server hardware failures, and software problems.
- Collaborate with other teams to resolve complex issues that require escalation beyond L1 level.
- Document all incidents and resolutions in a timely manner using ticketing systems like ServiceNow.

Job Requirements :

- 1-5 years of experience in NOC operations or similar role.
- Solid understanding of networking fundamentals including TCP/IP protocols, DNS/DHCP services, and firewall configurations.
- Proficiency in monitoring tools such as SolarWinds, Nagios, and Grafana.

📌 NOC Support Engineer (Mumbai)
🏢 SVN SYSTECH INDIA
📍 Mumbai

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