Job Description

We are hiring enthusiastic candidates for a Voice Process role in Mumbai. The selected candidates will be responsible for interacting with customers over phone calls, providing information, addressing queries, and ensuring a positive customer experience.

This opportunity is suitable for candidates who have good communication skills and are looking for a customer support role in a day-shift environment.

Key Responsibilities:

- Handle inbound or outbound customer calls, depending on the process.
- Respond to customer queries professionally.
- Provide accurate information and appropriate assistance.
- Maintain customer details and update records in the system.
- Follow communication guidelines and service quality standards.
- Meet assigned productivity and quality targets.

Required Skills:

- Good verbal communication skills.




- Clear speaking ability and active listening.
- Customer service and query-handling skills.
- Basic computer knowledge.
- Problem-solving ability.
- Professional telephone etiquette.

Candidate Requirements:

- Candidates based in Mumbai or nearby areas who can commute to the office.
- Freshers and experienced candidates may apply.
- Comfortable communicating with customers over phone calls.
- Willingness to work the assigned day shift.

Job Highlights:

- Process: Voice Process
- Shift: Day Shift
- Location: Airoli, Navi Mumbai
- Work: Customer interaction over phone calls
- Employment: Full time

Interested candidates can apply with their updated resume to

(phone hidden)-HR Niharika

📌 Customer Support Executive - Voice Process (Day Shift), Navi Mumbai
🏢 Sutherland
📍 Navi Mumbai