- Develop and maintain dashboards using Qualtrics to track customer experience metrics, identifying areas for improvement.
- Collaborate with cross-functional teams to design and implement changes based on data insights from the dashboard.
- Analyze large datasets to identify trends, patterns, and correlations between different factors affecting customer satisfaction.
- Provide regular reports to stakeholders on key performance indicators (KPIs) related to customer experience.
Job Requirements :
- 6-10 years of experience in CX or a related field.
- Solid understanding of Qualtrics platform and ability to create complex dashboards.
- Experience working with big data analytics tools such as SQL or Python programming languages.