">Salesforce Practice Head

15-22 Years Bengaluru

- Salesforce Practice
- business development
- Account farming
- service cloud
- sales cloud

Job Description - Salesforce Practice Head

Experience: 15+ Years
Role: Salesforce Practice Head
Employment Type: Full-Time
Location: Bangalore

Role Overview

We are looking for an experienced Salesforce Practice Head to build, scale, and lead the Salesforce practice at Quarks.

This is a business leadership role with end-to-end responsibility for practice growth, revenue, profitability, account expansion, business development, delivery excellence, capability building, and talent development .

The ideal candidate should combine strong Salesforce domain knowledge with commercial acumen and should have demonstrated experience in growing a Salesforce services business, managing strategic enterprise accounts, building high-performing teams, and creating sustainable revenue pipelines.

The candidate will work closely with Sales, Delivery, Technology, Talent Acquisition, and senior leadership to establish Quarks as a strong Salesforce services partner.

Key Responsibilities1. Practice Strategy & Growth

- Define and execute the overall strategy and growth roadmap for the Salesforce practice.
- Identify priority Salesforce capabilities, industries, service offerings, and market opportunities.
- Build differentiated Salesforce propositions, accelerators, reusable assets, and solution frameworks.
- Define annual business plans, revenue targets, investment priorities, and capability development plans.
- Identify opportunities to expand into emerging Salesforce areas including Data Cloud, Agentforce, AI-driven automation, and enterprise integration .
- Develop industry-specific Salesforce offerings aligned with customer needs and market demand.

2. Revenue, P&L; & Operational Ownership

- Own practice-level revenue, profitability, gross margin, utilization, and resource planning.
- Build and maintain revenue forecasts and practice-level financial plans.
- Monitor project margins, resource utilization, bench strength, and hiring requirements.
- Balance growth investments with operational efficiency and profitability.
- Work closely with leadership on capacity planning, hiring, and practice expansion.
- Establish measurable KPIs for growth, delivery performance, customer satisfaction, and operational health.

3. Business Development & Go-to-Market

- Build a strong Salesforce sales pipeline across new and existing clients.
- Identify and pursue new business opportunities in collaboration with Sales and Account Management teams.
- Lead solutioning, proposals, RFP/RFI responses, client presentations, and commercial discussions.
- Develop Salesforce-specific go-to-market strategies and service propositions.
- Support strategic sales conversations with senior business and technology stakeholders.
- Contribute directly to conversion of opportunities into Salesforce engagements.
- Create repeatable GTM models for targeted industries and solution areas.

4.



Account Management & Farming

- Manage and grow strategic Salesforce accounts.
- Build strong relationships with CIOs, CTOs, Business Heads, Digital Leaders, and other senior client stakeholders.
- Identify opportunities for upselling, cross-selling, and expanding Salesforce capabilities within existing accounts.
- Develop structured account growth plans for key customers.
- Work closely with delivery teams to proactively identify additional business opportunities.
- Ensure high levels of customer satisfaction, retention, and long-term account growth.

5. Salesforce Ecosystem & Alliance Management

- Develop and strengthen relationships within the Salesforce ecosystem.
- Engage with Salesforce account executives, partner teams, and solution specialists.
- Explore co-selling, joint GTM, partner-led opportunities, and ecosystem-driven business development.
- Drive Salesforce certifications and partner competency development across the practice.
- Build relationships with complementary technology partners where required.

6. Salesforce Solution & Technology Leadership

- Provide strategic guidance across Salesforce solutions including:

- Sales Cloud
- Service Cloud
- Experience Cloud
- Marketing Cloud
- Data Cloud
- Agentforce
- Integration and API ecosystems

- Participate in solution strategy and architecture discussions for major client engagements.
- Challenge and guide architecture decisions where required while working closely with Solution and Technical Architects.
- Understand enterprise integration, data migration, security, governance, and scalability considerations around Salesforce.
- Stay current with Salesforce platform evolution, AI capabilities, and market trends.

7. Delivery Excellence & Governance

- Provide executive oversight across major Salesforce programs and engagements.
- Ensure projects are delivered within agreed timelines, budgets, quality standards, and client expectations.
- Establish strong delivery governance and risk-management mechanisms.
- Review project health, escalations, delivery risks, and account-level issues.
- Ensure consistent implementation standards and best practices across Salesforce engagements.
- Support delivery leaders during critical client situations and program escalations.

8. Talent & Capability Building

- Build and lead a high-performing Salesforce organization across consulting, architecture, engineering, delivery, and pre-sales.
- Define the required organization structure and leadership layer for the practice.
- Develop hiring and workforce plans aligned to business growth.




- Drive Salesforce certification and continuous capability development programs.
- Build succession plans and develop future practice leaders.
- Establish mentoring, knowledge-sharing, and reusable delivery practices across teams.

Required Experience & Qualifications

- 15+ years of overall experience with significant experience in Salesforce consulting, delivery, solutioning, and services leadership.
- Proven experience in a Salesforce Practice Head, Practice Leader, Delivery Leader, Business Unit Leader, or similar senior leadership role.
- Demonstrated experience in building or scaling a Salesforce services practice or portfolio.
- Solid commercial and financial acumen with experience managing revenue, margins, utilization, and business forecasts.
- Proven experience in account farming, upselling, cross-selling, and revenue expansion.
- Strong business development and pre-sales experience including proposals, solutioning, and client presentations.
- Experience managing large enterprise clients and building CXO-level relationships.
- Strong understanding of Salesforce platform capabilities, architecture, implementation, and delivery models.
- Experience managing large distributed teams and multiple complex engagements.
- Strong stakeholder management, communication, negotiation, and leadership capabilities.

Preferred Experience

- Experience managing a multi-million-dollar Salesforce services portfolio.
- Demonstrated track record of significant practice or account revenue growth.
- Experience working with Salesforce alliance or partner organizations.
- Experience building industry-focused Salesforce solutions or offerings.
- Exposure to Salesforce Data Cloud, Agentforce, and AI-led transformation initiatives.
- Experience managing global customers and distributed delivery teams.

Success Measures

The Salesforce Practice Head will be measured on:

- Salesforce practice revenue growth.
- Practice profitability and gross margins.
- Sales pipeline and opportunity conversion.
- Growth of strategic accounts.
- New client acquisition.
- Utilization and resource efficiency.
- Customer satisfaction and retention.
- Salesforce capability and certification growth.
- Quality and predictability of delivery.
- Strength and scalability of the Salesforce leadership and delivery organization.

Ideal Candidate Profile

We are looking for a business-oriented Salesforce leader who can operate across strategy, sales, technology, delivery, and people leadership .

The ideal candidate should have demonstrated experience in:

Building capability Winning business Growing accounts Delivering successfully Scaling the practice profitably.

This role requires someone who is comfortable owning business outcomes and not only managing Salesforce delivery.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Salesforce Practice Head (Bengaluru)
🏢 Quarks Technosoft
📍 Bengaluru