Job Summary

IT Support Engineer II JD

Responsibilities

- Ability to resolve issues related to printing, desktop hardware, and connectivity issues.
- Provide support onsite and remote global locations.
- Ability to work with a ticketing system and provide quality updates to internal customers and internal teams.
- Able to field escalations from Tier 1 and apply advanced troubleshooting to resolve.
- Ability to solve complex support tickets.
- Follow standard help desk procedures and recommend changes for continuous improvement.
- Install, make changes and repair computer hardware and software.
- Follow-up with employees to ensure issues are resolved.
- Provide employee customer assistance.
- Identify and escalate situations requiring urgent attention, able to redirect problems to appropriate resources.
- Handle user access requests within security guidelines.
- Configure and deploy laptops in a managed workplace.
- Identify computers that are in need of replacing.
- Log all help desk interactions in ticketing system.
- Expand our ever improving automated helpdesk BOT system
- Working across time zones
- Responding to crisis situations in a timely manner
- Meet team performance requirements.

Core skills





- Problem-solving
- Customer service skills
- Team player
- Professionalism
- Attention to detail
- Adaptability
- Quick learner
- Oral and written communication skills
- Ability to work in English

Relevant Experience

- Proven 3+ years working experience in Information Technology
- Strong computer skills and interest
- Experience in supporting both Windows and Mac.
- IT Customer service experience.
- Experience with collaboration tools ex: G Suite, Slack, ServiceNow, Okta and Zoom.us.
- Experience in Zscaler.
- Support users with email delivery and quarantine issues in Proofpoint.
- Experience supporting Jamf and Intune for device enrollment and management.
- Strong troubleshooting and problem analysis
- Relevant certifications.

Job Details

- Posting Title: IT Support Engineer L1
- Job Type: Full time
- Location: Chennai, Tamil Nadu, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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