Role & responsibilities

- Welcome patients, visitors, and attendants courteously.
- Manage patient registration and appointment scheduling.
- Verify patient information and maintain accurate records.
- Handle incoming calls, emails, and front-office inquiries.
- Guide patients regarding hospital departments and services.
- Coordinate appointments with consultants and clinical departments.
- Assist in patient admissions, transfers, and discharge coordination.
- Manage patient check-in and check-out procedures.
- Coordinate with billing, nursing, and other departments.
- Handle patient concerns and escalate issues when necessary.
- Maintain front-office documentation and operational records.
- Support billing and payment collection activities when required.




- Ensure smooth patient flow and waiting-area management.
- Maintain confidentiality of patient information.
- Prepare daily reports and administrative records.
- Ensure cleanliness and organization of the reception area.
- Follow hospital customer-service standards and SOPs.
- Participate in quality-improvement and patient-satisfaction initiatives.
- Maintain qualified appearance and conduct.
- Perform additional duties assigned by the Front Office Manager.

Preferred candidate profile

📌 Front office and customer support (Prayagraj)
🏢 Pathkind Labs
📍 Prayagraj