- Design and deliver new hire and refresher training programs for the healthcare domain
- Act as a Subject Matter Expert and resolve process and domain-related queries of trainees
- Conduct training needs analysis and track trainee performance through assessments
- Prepare training material, process documents and feedback reports
- Coach agents to improve quality, productivity and customer experience
- Work closely with operations and quality teams to close process gaps
Preferred candidate profile
- 4 to 6 years of experience as a Trainer / SME, with healthcare domain exposure
- Excellent verbal and written communication skills
- Solid presentation and facilitation skills
- Ability to manage a batch and handle the classroom confidently
- Notice period: Immediate to 15 days
- Location: Pune / Kochi / Hyderabad
📌 SME Trainer Healthcare (Kochi)
🏢 Manning Consulting
📍 Kochi
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