Ellucian is seeking a Resource Deployment Manager who will be responsible for working collaboratively to facilitate efficient and effective scheduling of Professional Services resources into our customer base. The successful candidate will be able to handle multiple resourcing demands from a variety of consulting practices, including strategic, functional, and technical resources. Successful candidates must be able to multi-task and have the ability and energy required to field multiple demands within a dynamic Professional Services team.
Responsibilities
- Serve as an expert working with Professional Services resourcing system (Certinia)
- Develop and maintain effective working relationships with team members and peers
- Work collaboratively with assigned Practices to support effective and timely scheduling of consulting resources and scheduling of complex projects
- Identify, document, and recommend process improvements for any identified gaps in corporate resourcing process or system functionality
- Manage the detailed tracking of resource requests and accurate updating throughout the staffing process
- Mitigate escalations and ensure consultants utilization is balanced across the assigned Practice
- Make effective use of technology where appropriate for communication, monitoring trends in resource use, and documentation
- Work with practice and project leadership for Ellucian, identify resource needs and assign appropriate support in a timely manner
- Manage schedule conflicts and work towards amicable solutions
- Review, manage, and execute staffing of resource requisitions with partner teams
- Build strategic relationships with services partners to ensure access to high-quality resources.
- Produce reporting on utilization, forecast accuracy, and resourcing risks.
- Maintain accurate resource data across internal systems and support audits and dashboards.
- Ensure various operational elements that affect financial and resource forecasts are on track; including but not limited to:
- timely attention to staffing requests
- updates to staffing progress and mitigation strategies
Requirements
- 3-5 years of experience as a Resource Manager, managing resource allocation, deployment and scheduling across the APAC region.
- Ability to handle pressure situations with pressing deadlines and competing priorities
- Proven ability to effectively set priorities and work independently with minimal supervision
- Strong problem-solving skills and excellent judgment that can be used effectively in appropriately resolving and/or escalating issues.
- Strong data organizational skills
- Must be articulate and can communicate in a positive and professional manner, both verbally and in writing
- Must be organized, detail oriented, and can demonstrate resourcefulness and perseverance
- The ability to develop rapport and maintain highest degree of integrity
- Must demonstrate strong listening and information gathering skills to ensure an accurate understanding is accomplished
- Solid written and verbal communication skills
- Experience working with diverse stakeholders and constituents
- Strong ability to build collaboration, reduce conflicts; and build consensus
- Experience and high proficiency in using Microsoft Outlook and Excel
- Must have the flexibility to work a regular schedule with occasional evening and early morning hours required
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.