Role & responsibilities

Key Responsibilities

- Serve as the first point of contact for inbound consumer sales inquiries across phone and digital chat channels
- Understand customer needs quickly and identify product-fit opportunities across Microsoft consumer offerings
- Use consultative selling techniques to recommend relevant devices, software, and add-on solutions
- Guide customers through the purchase journey and help move them toward a buying decision
- Handle objections professionally and build trust through knowledgeable, customer-friendly conversations
- Recommend follow-up actions and schedule future touchpoints where appropriate
- Accurately document customer interactions, needs, and outcomes in CRM/sales systems




- Capture customer insights and feedback to improve the overall sales experience
- Maintain high standards of privacy, security, compliance, and customer data handling
- Meet defined performance goals for sales conversion, customer satisfaction, and productivity

Required Skills (Technical + Functional)

- Consultative sales and telesales/Techno Sales capability
- Solid verbal and written communication skills
- Ability to manage customer conversations over phone and chat
- - - - - - Working knowledge of CRM/sales tools and Microsoft Office applications
- Strong pro

📌 Pre sales /consumer Presales (Hyderabad)
🏢 CIEL HR
📍 Hyderabad