16 Oct
|
Lumina Datamatics
|
Mumbai
16 Oct
Lumina Datamatics
Mumbai
Roles and Responsibilities :
- Handle international customer calls, chats, and emails to resolve their queries and concerns in a timely and qualified manner.
- Process customer orders, cancellations, refunds, and exchanges efficiently while maintaining accuracy.
- Provide product information, troubleshoot issues, and escalate complex cases to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-6 years of experience in an International BPO or Call Centre environment.
- Strong communication skills for handling international voice process calls.
- Proficiency in processing international chat processes for multiple languages (written).
- Ability to work on rotational shifts including night shifts.
📌 International Customer Care Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai